We strive to give you the freshest coffee possible and all our coffees are hand roasted to order and dispatched the same day. We roast Monday - Friday (excluding bank holidays). Orders received after 12pm on a Friday will be processed on Monday.

Royal Mail 1st Class 1-2 days delivery aim.

Royal Mail 2nd Class 2-3 days delivery aim.

Parcel Force - Next Working day delivery (Mon to Fri only).

Items will be posted to the shipping address received during the checkout process.

Roasted coffee shipping charges:

Parcels up to 3 kg will be sent via Royal Mail and the price will be calculated during checkout based on weight.

Parcels over 3 kg will be sent via Parcel Force or DPD. (Contact us if you require confirmation).

Unfortunately at present we do not offer shipping outside of the UK, but we plan to in the future.

Barista Cats refund policy is in line with the Sale of Goods Act 1979 (as amended) whereby if an item is faulty and returned within a reasonable amount of time a full refund will be provided. Cancellation rights on subscriptions will be refunded within 30 days.

Please note: All our coffee and gifts are roasted and packed to order. Due to their personalised nature, we can’t offer returns unless there’s a fault—but if anything’s not right, contact us and we’ll help!

If for some reason you receive the wrong order or the items are damaged please let us know as soon as possible so that we can make it right or provide a refund in line with our refund policy.

Please note, the stated weights of coffee are approximate to the nearest gram.

We will acknowledge complaints within 5 working days where we will advise the customer on the time and process of how it will be resolved.

As it’s our mission to provide the freshest coffee to our customers, when orders arrive we get to work straight away, so unfortunately we do not provide refunds if you change your mind on roasted coffee food products.

Barista Cats is committed to meeting its obligations under the Data Protection Act of 1998. Barista Cats will take due care in the collection and storage of any sensitive data.

Barista Cats take credit and debit card orders from most major cards. All of our transactions are processed through the following gateways:

Stripe.com: MasterCard & Visa

Paypal.com

Subscriptions must be ordered on their own as the postage is included in the price. They are sent via Royal Mail. We will aim to deliver your subscription in the first week of every month. Your regular delivery will take effect the month following the order. For example if you order in mid-Feburary, you will receive your first order in the first week of March.

Coffee is a product of nature and naturally air dried when the cherry's are picked. This means that foreign objects can find their way into the coffee sacks from the moment they are picked to the moment they are roasted. Roasting machines have devices that eliminate foreign objects from the beans and once the coffee arrives on our premises, it is also goes through quality checks, however, the occasional object can sometimes be missed. We advise all of our customers that purchase our coffee, in particular in beans, to check their coffee prior to grinding it as this could damage your grinder. We therefore disclaim any liability in the event of any damages incurred due to foreign objects found in coffee.